Since ride-sharing became a trend in Nigeria through Uber and later Taxify among others, one major concern, query and worry that has plagued operators is the safety of riders. Riders have made different scary complaints that have prompted Uber to act.
In a blog post by Zethu Mthethwa, Uber announced that its new Incident Response Team call-back line for safety-related matters, which is the latest safety and security improvement is now available in Nigeria
Uber says that the new will further guarantee the safety of riders adding that the team will be available 24/7 “to speak directly to Uber’s Global Incident Response Team should they have a safety-related issue post-trip. You simply need to submit your safety concern via in-app Help, and you will receive a call back in minutes!”
How to access the IRT call back line:
- Open the menu of the Uber app, and click ‘Help’
- Click ‘Trip and Fare Review’
- Select the trip in question
- Select ‘I had a safety-related issue’
- Submit the issue, including a contact number and short description of the event
- You will then receive a call-back within minutes
Everyone has the right to be safe – whether you’re on a train, in a taxi, walking on a sidewalk or in an Uber. While no means of transportation can be 100% incident or accident-free, we believe that technological improvements can aid in improving safety while on the road.
Despite this initiative, Uber urged riders to still use the national emergency line (112) in the event of a safety-related incident.
