Bolt formerly known as Taxify has allegedly been hacked in Nigeria according to different accounts on social media.
Some Twitter users reported being charged or billed twice for their rides and this raised concerns that the server of the ridehailing firm must have been compromised.
So @Boltapp_ng has just charged me twice for the same trips they had collected money for 2 weeks back and taken all the money in my account.
They are claiming hack.
Please everyone unlink your cards#bolt #taxify #SCAM
~@Obiokoroa4— The Talk Parlour (@TalkParlour) September 25, 2019
So @Boltapp_ng has just charged me twice for the same trips they had collected money for 2 weeks back and taken all the money in my account.
They are claiming hack.
Please everyone unlink your cards#bolt #taxify #SCAM— The Philosopher's Stoned (@Obiokoroa4) September 25, 2019
Sorry is anyone getting random Debit Alerts from Bolt ?
Just woke up to like 7 in quick succession
What's going on
I'm having palpitations
— Cinderella Man (@Osi_Suave) September 25, 2019
Deactivate your card from taxify ooooo
Their server has been hacked ….
Debit alert just dey flow
— Ẹniọbańkẹ́ ❤…. Please Don't Stress ME !!!!! (@tolaluffspurple) September 25, 2019
https://twitter.com/kinginvibes/status/1176925779155984386
@Boltapp_ng @Boltapp_ng HOW ARE YOU GUYS DEBITING ME ALL OVER AGAIN FOR OLD TRIPS THAT I’VE ALREADY BEEN DEBITED FOR PREVIOUSLY?? EVEN TRIPS TAKEN IN AUGUST? 4 DEBITS NOW! HABA! @Boltapp_ng WHAT IS GOING ON??
— Ugochinch (@Gochicc) September 25, 2019
Amidst these reports, Bolt has come out to deny that its server has not been hacked and assured customers that their account has not been compromised.
Bolt (Taxify) has not been hacked. Also, we do not store credit card data. Our payments provider is possibly experiencing issues which we are trying to clarify. pic.twitter.com/MGwKPiwUGs
— Bolt Nigeria (Taxify) (@Boltapp_ng) September 25, 2019
Bolt (Taxify) has not been hacked. Also, we do not store credit card data. Our payments provider is possibly experiencing issues which we are trying to clarify. pic.twitter.com/MGwKPiwUGs
— Bolt Nigeria (Taxify) (@Boltapp_ng) September 25, 2019
It tweeted: “Bolt (Taxify) has not been hacked. Also, we do not store credit card data. Our payments provider is possibly experiencing issues which we are trying to clarify.
“Should you receive these debit alerts, please confirm against your bank statements to be sure actual sums were deducted. We also encourage everyone to email us at nigeria@bolt.eu with relevant details so we can assist our payment partners to arrive at a speedy resolution.”
We also encourage everyone to email us at nigeria@bolt.eu with relevant details so we can assist our payment partners arrive at a speedy resolution.
The security of rider information is key to our service delivery.
— Bolt Nigeria (Taxify) (@Boltapp_ng) September 25, 2019
Be rest assured that Bolt (formerly Taxify) has not been hacked nor has customer payment information been compromised
— Bolt Nigeria (Taxify) (@Boltapp_ng) September 25, 2019
Meanwhile, to be on the safer side, you are advised to delete your card from the app.
How to delete your card from Bolt app?
a.) Open your Bolt App and tap on payments
b.) Swipe your card number to the left and click on delete.
c.) Your card will be deleted leaving you with only the cash option.
d.) You can add your card payment later.
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