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Angaza, a leading technology provider enabling consumer access to essential products in emerging markets, has closed $13.5 million in Series
Amazon has announced that it will employ 3,000 people for virtual customer service roles in South Africa. The new individuals
Union Bank has unveiled a 24-h0urs toll-free customer service line as part of proactive efforts to ease banking worries during
Nigerian Fintech startup, TeamApt, which provides financial services for the underserved mass market in Africa has announced the completion of
Mondia, a leading technology company that specialises in the marketing and distribution of digital content, and Jumia have announced the
Airtel Nigeria has entered into the video streaming business with the launch of the Airtel TV app which the telecom
Before the internet disrupted how and where customers make their purchases through eCommerce, most of their needs were usually met
Yellow Card, the African stablecoin-based infrastructure provider, has been issued a Crypto Asset Service Provider (CASP) licence by the Financial
Mastercard and Amazon Payment Services have signed a multi-year commercial partnership agreement to digitize payment acceptance in the Middle East
The concept of customer experience (CX) has shifted from customer-centricity to customer obsession, making it much more comprehensive and immersive