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customer service Feature

Inclusive Design is Transforming Customer Journey as Digital Expectations Skyrocket

Embracing inclusive design is a pathway to innovation that organisations ignore at their peril says Reynhardt Uys, Chief Experience Officer, Immersion

Customer
customer service Feature

A Trust-defined Customer Experience Journey Will Dominate 2021

Gaining brand trust has taken on a much deeper meaning since the Covid-19 Pandemic ordeal when consumers experienced firsthand which

Komaza
Feature Interview

Meet Komaza Founder, the Kenyan ‘Airbnb For African Forests’ That Just Raised $28 Million

In 2002, Tevis Howard, a high school grad at the time, took a gap year to work on malaria research